by Jim Chaput | Jun 9, 2020 | Jim's Blog
If you know what’s happening (or not happening) and why, it is easier to accept things you can’t control. The less you know about issues or delays, the worse it feels. The London subway stations usually have great transparency. A plethora of displays show how...
by Jim Chaput | Jun 8, 2020 | Jim's Blog
A manager that I once worked for used to tell us to under promise and over deliver. He wanted us to consistently exceed client expectations rather than meet them or fall short. You could make things worse if you over manage expectations. Promising very little might...
by Jim Chaput | Jun 6, 2020 | Jim's Blog
I sometimes buy products that I have doubts about if the product includes a money back guarantee. As much as I pride myself on awareness of manipulation techniques, advertising works on me just like it works on you. In hindsight, I can scarcely think of a time that I...
by Jim Chaput | Jun 5, 2020 | Jim's Blog
I am all for asking for help when I need it. At the same time, I sometimes resist help if I didn’t ask for it. I like to believe I am self-sufficient and sometimes take unsolicited help as a judgment of my competence. When I stop to think about it, people offering...
by Jim Chaput | Jun 4, 2020 | Jim's Blog
Sometimes when questioned why you do something, the response is, “We’ve always done it this way.” That might be true, but is it the best way? This came up frequently in my prior career as an internal auditor. Of course, it’s easier to apply this thinking to someone...
