If you know what’s happening (or not happening) and why, it is easier to accept things you can’t control. The less you know about issues or delays, the worse it feels.

The London subway stations usually have great transparency. A plethora of displays show how long until the next train arrives. It takes the edge off waiting and allows you to focus on other things. You really notice how much you valued it any time the displays malfunction.

On the other hand, some of the coaches and IT developers I work with do not value transparency. They sometimes outright ignore requests for updates. I can assume they are not meeting their commitments soon, but it would be nice to know whether I need a plan B.

That’s what leads to frustration. Feeling powerless when I am doing my best to meet deadlines or solve problems. On a positive note, it’s a good reminder that I should practice creative empathy and be transparent when people depend on me.

Where in your life could you use or offer more transparency?